Ancestry
Account and billing
Account and billing
Easily find answers to all of your account related questions
Canceling
Canceling a Membership
Unexpected Ancestry Charges
Requesting a DNA Kit Refund Outside the United States
Why was I charged after I canceled my membership?
Pausing a Membership
Getting started with your account
Signing in to and out of Your Ancestry Account
Why Use Ancestry?
Ancestry Free Trials
Signing in to Fold3 and Newspapers.com
Free Registered Guest Accounts
Account info, settings & preferences
Changing or Resetting Your Ancestry Password
Finding the PayPal Billing Agreement ID
Ancestry Gift Cards
Deleting Your Ancestry Account
Setting Your Name or Username for Public View
Memberships
AncestryDNA and Memberships
Redeeming your Ancestry Gift Card
Ancestry Discount for U.S. Military
Ancestry Discount for U.S. Teachers
Ancestry Discount for U.S. Students
Messaging
Messaging AncestryDNA Matches
Sharing Photos from Public Family Trees in the Message Center
Messaging on Ancestry
Message Boards on Ancestry
Blocking or Unblocking Accounts on Ancestry
Troubleshooting issues
Checking the Status of Ancestry
Fixing Display or Download Problems
Using Ad Blockers on Ancestry
Fixing Page or Button Problems on Ancestry
Finding and Updating Your Browser Version