Finding the PayPal Billing Agreement ID

If you used https://internalancestrysupport.zendesk.com/hc/en-us/articles/53933271487763-PayPal-SOS-Internal to make a purchase, we might ask for your https://internalancestrysupport.zendesk.com/hc/en-us/articles/53933271487763-PayPal-SOS-Internal billing ID (also called the https://internalancestrysupport.zendesk.com/hc/en-us/articles/53933271487763-PayPal-SOS-Internal ID or billing agreement ID—BAID) when helping you with a cancellation or refund.

https://internalancestrysupport.zendesk.com/hc/en-us/articles/53933271487763-PayPal-SOS-Internal billing agreement IDs typically start with "B-" and are followed by letters and numbers, like "B-1A2B3C4D." If yours appears different, confirm that you're providing the billing ID, not the invoice or transaction ID, by following the steps below.

 

Finding the https://internalancestrysupport.zendesk.com/hc/en-us/articles/53933271487763-PayPal-SOS-Internal billing ID

From a desktop browser

  1. Log in to https://internalancestrysupport.zendesk.com/hc/en-us/articles/53933271487763-PayPal-SOS-Internal. If prompted, enter the security code from your authenticator app.
  2. In the top right corner, click the gear icon.
  3. Click PAYMENTS.
  4. Click Manage automatic payments.
  5. In the panel on the left, click Ancestry. If you don’t see Ancestry, click Show Inactive and See more.
  6. Share the Billing ID with us.

 

From a mobile browser

  1. Log in to https://internalancestrysupport.zendesk.com/hc/en-us/articles/53933271487763-PayPal-SOS-Internal. If prompted, enter the security code from your authenticator app.
  2. Tap the menu icon (top left).
  3. Tap the gear icon in the top right of the menu bar.
  4. Above Profile, swipe across and tap Payments.
  5. Tap Manage automatic payments.
  6. Select Ancestry, and scroll down to Billing details.
  7. Share the Billing ID with us.

 

From the https://internalancestrysupport.zendesk.com/hc/en-us/articles/53933271487763-PayPal-SOS-Internal app

  1. Open the https://internalancestrysupport.zendesk.com/hc/en-us/articles/53933271487763-PayPal-SOS-Internal app and log in. If prompted, enter the security code from your authenticator app.
  2. Tap Wallet (bottom right).
  3. Scroll down and tap Automatic payments.
  4. Tap Ancestry.
  5. Scroll down to the Billing details section.
  6. Share the Billing ID with us.

Was this article helpful?